Customer Complaints Policy

7. CUSTOMER COMPLAINTS POLICY

Roadranger aims to resolve customer concerns promptly and fairly. Customers should first contact Roadranger with their order number or other identifying information and a clear explanation of the concern. Where relevant, Roadranger may request photographs, artwork, delivery records or other information required to investigate the matter. Roadranger will review the complaint and provide a response within a reasonable period having regard to the nature and complexity of the issue. If the complaint concerns a product or service covered by the Australian Consumer Law, Roadranger will provide any remedy to which the customer is legally entitled.

Complaints may be submitted to:
Roadranger
Colorcorp Pty Ltd
61 Southgate Avenue, Cannon Hill QLD 4170
PO Box 2456, Mansfield QLD 4122
Telephone: 07 3853 2223
Email: sales@roadranger.com.au